Terms of service

RepCall is provided by Bordosa Ltd, a company registered in England and Wales (company number 11604533) (“we”, “us”, “RepCall”). By starting a pilot, subscribing to, or otherwise using RepCall, you agree to these terms on behalf of your organisation.

RepCall is a voice-first workflow app for field sales reps. It reads out the call list a manager has assigned, works with the rep’s own mobile dialler, and turns a spoken summary into a CRM note.

RepCall only ever adds new records to your CRM. It cannot update or delete anything that’s already there, and it never overrides a date your team has already booked.

RepCall does not record calls. Reps dictate a short spoken summary after each call; speech-to-text conversion happens on the rep’s own device, and audio is never transmitted or stored anywhere. Only the resulting transcript text is sent to our note-generation provider to produce the CRM note.

RepCall is currently available on Android only. iOS is in development.

We set up accounts manually after a pilot request; there is no self-serve signup or card payment yet, and we do not promise instant provisioning. You’re responsible for keeping your login details secure and for all activity under your account.

Plans are billed per month, per seat, on a graduated scale: each band of seats is charged at its own per-seat rate, in the same way income tax bands work. There is no minimum number of seats. No VAT is charged.

Current monthly per-seat prices are £49 per seat for seats 1–4, £39 per seat for seats 5–10, £33 per seat for seats 11–25, and £28 per seat for seats 26+.

Monthly subscriptions can be cancelled at any time, effective at the end of the current billing period.

RepCall gives you the tools to work a call list. It is your responsibility, not ours, to:

• screen your call lists against the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS) registers, and against any other do-not-call list that applies to you;
• have a lawful basis under UK GDPR and PECR for contacting each person on your call list; and
• comply with all applicable direct marketing and telesales regulation in the territories where you operate.

We do not screen your call lists for you, and we do not accept liability for calls made to numbers you were not entitled to contact. Each time you upload or connect a call list, you confirm that you have the right to contact the people on it.

You agree to use RepCall only for lawful business purposes, not to attempt to disrupt or reverse-engineer the service, and to ensure you have the right to process the contact data you upload or connect via your CRM or spreadsheet.

We aim to keep RepCall available and reliable, but at this stage we do not offer an uptime percentage guarantee or a service level agreement. We’ll tell you about planned maintenance where we reasonably can.

RepCall processes your contact, call and CRM data as your processor, under the terms of our Data Processing Addendum, which forms part of this agreement. The DPA sets out in full how we handle this data, our sub-processors, and your rights over it.

If you close your account, we delete your contact and call data within 30 days, or immediately on your documented instruction. You can request an export of your data before closure. See our Data Processing Addendum for detail.

We own RepCall and its underlying software. Nothing in these terms transfers ownership of that software to you; you receive a right to use the service for the term of your subscription.

We provide RepCall on an “as available” basis and do not exclude liability where it would be unlawful to do so (for example, for death or personal injury caused by negligence, or for fraud). Beyond that, our liability to you under these terms is limited to the fees you have paid us in the twelve months before the claim arose.

We are not liable for losses arising from your failure to screen call lists or establish a lawful basis to contact people on them, as set out in “Your responsibilities” above.

Either party may terminate for material breach that is not fixed within a reasonable period of being notified. We may suspend the service where we reasonably believe it is being misused.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

We may update these terms from time to time. Material changes will be reflected on this page with an updated date at the top.

Bordosa Ltd, registered in England and Wales (company number 11604533). To write to us by post, use our registered office address.

General enquiries: email hello@repcall.co.uk. Data protection queries: email privacy@repcall.co.uk. Billing queries: email billing@repcall.co.uk.

See also our privacy policy and our Data Processing Addendum.